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THE INTRODUCTION OF SYSTEM APPROACH IN QUALITY MANAGEMENT IN XX CENTURY

Daniel Jalnasow

Abstract

The report is focusing on the development of System Approach in quality management, which development started at the beginning of XX century. It has to be stressed that the System Approach implementation took place first in US. Naturally it was dominated by US representatives such as Walter Andrew Shewhart, William Edwards Deming, Joseph Moses Juran and others. The most important phenomenon which characterized the process of systematization of quality management was the use of statistics. The so called statistical process control (SPC) became the platform of the System Approach in Quality management. Thus is possible to say that SPC created a revolution in quality management in the first half of the XX century.

 

Keywords

System Approach in Quality management system; statistical process control (SPC); Walter Andrew Shewhart; William Edwards Deming; Joseph Moses Juran

 

JEL Codes: L15

 

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